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In the unlikely event that you are unhappy with your PrimaPorcelain products and you wish to return them, you have the right to cancel your order – as long as you do so within 14 days of the delivery date.

Please call the PrimaPorcelain team on 0800 028 8756 to notify us that you wish to cancel your order. Cancellations must be made by telephone – we will not accept cancellations received via email or any other contact method.

Once you have notified us of your wish to cancel an order, you must return the goods to us at your own cost. You are responsible for arranging transport and insurance of the goods, and all returns must be sent in the original packaging.

Please note that goods purchased in our clearance sale cannot be returned.

Where should I send returned goods?

Please send returns to the following address:

Greensquares Products Ltd
Unit B, Dragon Parc B
CF48 1YL

Refunds will be processed within 5 working days of receipt. Please do not return any goods to us until you have called 0800 028 8756 and notified PrimaPorcelain of the cancellation.

What if my order is damaged or incorrect?

If your PrimaPorcelain products arrive in unsatisfactory condition, or if the wrong items are delivered to you, please call 0800 028 8756 and notify us within 2 working days of delivery.

If you have any other questions about our returns policy, please don’t hesitate to contact the PrimaPorcelain team.