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PrimaPorcelain Customer Reviews
We love hearing back from the people who have put our tiles and paving to good use! We always want to hear what our customers thought of our process and we always encourage thorough and honest PrimaPorcelain reviews. We are confident that you will be satisfied by our quality products and excellent customer service – read below to see what our customers think!

"Brilliant service - They have a mini showroom to choose the stock from. Vishal was knowledgeable with good customer services skills "
"Our experience with Prima Porcelain and Dimitar has been excellent. All products ordered arrived on time and the finished Patio areas look great. Highly recommended."
" Great product "
"All great. From samples to delivery."
" Prior to beginning my project I contacted all of the outdoor porcelain tile companies. I hadn't completely made up my mind that I would go down the porcelain tile route and began by requesting samples. I was most impressed by Prima's response and product quality. Then I spoke to Vishal and he was extremelly helpful. I decided to go with Prima and everything went perfectly. Order delivered on the date requested. Tiles well packed with no damage. The quality of the tiles was first class and I could't be happier with the finished patio. I would recommend Prima Porcelain to anyone wanting to create the indoor outdoor tiling experience."
"The installation went well, and the installers were very professional and courteous. We are delighted with the finished space, and we’ve had lots of compliments from visitors. "
"Myself and my partner, Alan Gardiner, have recently placed and received an order from yourselves for PrimaPorcelain tiles. I just wanted to drop you a line to say that Vishal Chohan in your Slough branch has been fantastic. He has been really efficient and couldn’t have been more helpful, we would definitely recommend Green Squares to others."
" It took me a long time to make up my mind on which company and which product to choose. Everyone' at prima porcelain was very helpful and patient and Reece in particular offered great advice and service. The 3d images you supplied arrived very quickly and we're invaluable in helping me make the tight decision. We are very happy with the finished result. Thank you Reece."
""I could not be more pleased with the Quartz Twilight patios we ordered from PrimaPorcelain. As promised on the website, they are very low maintenance and look fantastic. We have a traditional London brick Georgian house and were concerned as to whether porcelain would look too modern but the Quartz Twilight recommended by PrimaPorcelain is the perfect compromise between modern material and traditional appearance. We have used the tiles in two places in our garden; a patio by the house (1cm thick tile) and a patio at the bottom of the garden (2cm thick tile). My husband laid the patio at the bottom of the garden himself using the pedestals that PrimaPorcelain sell. This was his first patio laying experience and he said it couldn't have been easier. The pedestals genuinely are idea for a DIY job! I would recommend the tiles (and PrimaPorcelain) to anyone and have done so to my friends.""
"“Primaporcelain were an absolute pleasure to work with from start to finish. They were helpful in working out what we needed to complete the job, liaising directly with builder when needed, and agreeing to refund surplus product with no quibbles. The product itself is excellent and installation was easy and I am very pleased with the final result. I am now getting some lighting and electrics installed and this is now really easy due to the space under the paving. I would recommend this company without hesitation. Tom Johnson who was our contact point was excellent in terms of representing the company and delivers consistently excellent customer service. Thank you.”"
"We came across this place by accident but really glad we found it. Dimitar was extremely helpful and listened carefully to our requirements, and suggested some great tiles. The tiles are excellent quality and look great in our Kitchen and living area."
"Loving this personal treatment. It makes such a difference. As you can imagine we have been dealing with a lot of different suppliers over the past few months and some of them have been horrendous with their customer service. It hasn’t been made any difference how much money has been involved some companies just don’t seem to care or can’t be bothered to reply or package their goods properly or take notice of the information we’ve given them etc etc. It makes a refreshing change to have such good customer service. "
"The transformation has been incredible and can only truly be appreciated by seeing pictures of what it looked like before and after"
"Excellent experience from start to finish"
"We are very pleased with our porcelain patio tiles. They were easy to lay and look lovely. Great price, service was excellent and delivery was quick. I would recommend to friends and family."
"Excellent product. It has transformed our 34 year old uneven patio and decking into a more usable area that looks high class, weed free and very clean; but most of all it is now on one level without having to drop down and climb up single steps - excellent! Staff at the Green Squares centre in Cardiff were very helpful, knowledgeable and polite. Would definitely recommend the company and the prima porcelain product to others."
"Sales friendly and quality of product great and our terrace looks stunning. However, let down by sales;promised delivery on a date [having had 3 weeks notice] which did not arrive leaving me having to pay my builders for the day, hire of tile saw and concrete mixer. Sales person never returned my calls and when did, said he would get back to me with update and never did. Cardinal sin for sales, if you mess up, at least come clean and inform your clients [would have given better review if I had been contacted but the mistake cost me a lot of money] Asked for 60m2, sales ordered 56m2 and ended up having to buy more. Dealt direct with Cardiff in the end; far better experience and very helpful. Shame on the sales front as the products are top quality. "
"Shocking service and staff that lie. It doesn’t matter how good your product is, it doesn’t make up for that. Never been so disappointed by a company before. I know you won’t post this on your website, but leaving it here anyway. "
"Though the product is good, but I paid about £100 just for delivery, even when I qualified for free delivery. I only requested the delivery to be on Saturday, and they charged me £75 and then put a VAT on it. I was told at the time of buying that the price will go up next month. Come next month the prices reduced. It happened 7 days of my purchase. I requested refund against the price drop but since perhaps I have already concluded business with them, they refused. So they are good before you buy, after you buy they aren't so good."
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